Exclusive IBCA/BPAA
Member Benefit

 
Service Performance Group, Inc. provides mystery shopping services to the bowling industry.  By ordering one of the mystery shoppers, you receive objective feedback on how employees are representing your interest to your customers.  The comprehensive evaluation is performed by two ‘mystery shoppers’ and will provide you with valuable information on customer service, operating procedures, facility, and quality of food and beverage.  The Internet-based reporting system does not require the end user to be Internet savvy.  If you want to learn more about how your bowling center presents itself to your most important asset, the customer, Service Performance Group can be your quality assurance partner. 

For more information visit www.spgweb.com or call 1-866-567-8300.